We work to know the tire customer inside and out. We translate this knowledge into actionable intelligence for franchised automobile dealers, ultimately identifying opportunities that will help increase sales and customer satisfaction. We do this by working with our partners on every aspect of their business — from channel analysis and strategy to delivery and support to training and sales. Then we take a quick lunch and do it again.
The Dealer Tire main campus in vibrant MidTown has two acres of green space with areas to eat outdoors, meeting space, WI-FI, a walking track, our Lot Ball sculpture, and free covered parking. There is plenty of space for summer activities and, in addition to numerous restaurants within walking distance, food trucks are often invited to corporate events like the Car-B-Q that we hosted during our Centennial Celebration in 2018.
Our Cleveland headquarters in MidTown is a 166,000 square foot historical building that houses over 450 corporate associates and provides over 60 unique collaborative spaces. The Mueller Tire and "Break" area provides additional meeting areas where associates can purchase a quick snack or hot, catered lunch. The 24/7 on-site fitness center includes an indoor walking track, cardio equipment, weight training, and a yoga room.
Dealer Tire employs over 400 associates at 28 company-owned distribution centers across the country. Associates receive products from our suppliers, store and maintain inventory accuracy of greater than 99% and deliver tires to our dealerships with on-time delivery, an unparalleled fill rate, and amazing accuracy. Our world-class training programs prepare DC associates for their tasks and our Target Zero program helps ensure their safety with an accident reduction of 31% since the program's inception.
Dealer Tire employs nearly 500 field associates who support our auto dealership partners across the country. Our comprehensive training prepares these associates for their consulting role to help automotive dealers grow a profitable tire and maintenance care business. Shown are our Tire Service Advisors learning to resolve tire related problems, recommend needed services, oversee customer satisfaction, and positively influence teamwork at their location.