GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement. With 90 years of experience providing outstanding quality and service, we are the North Carolina contractors you can trust. When you work with us, you can always count on exceptional craftsmanship and fantastic customer service. We look forward to the opportunity to serve you and your home or commercial property. Our History GSM Services is a third-generation business that originally started out as a small sheet metal shop and metal roofing company. W. Fred Long opened the business in 1927 and later passed it to his son Ronald J. Long, Sr. in 1971, who passed it to his sons Steven and Joel in 2005. As the company expanded over the years, we took to duct fabrication, commercial roofing, commercial and residential HVAC, and energy services. We are proud of the ways our company has grown as well as the fact that we have never lost touch with our roots or sacrificed quality or service. We are excited about the future that we have in the Greater Charlotte community. About The Owners Steven and Joel Long, co-owners of GSM Services Steven and Joel Long are brothers, NC State graduates, and co-owners of GSM Services, located in Gaston County and established in 1927. They learned the business working with their father and are the third generation in their family to lead the company. Joel is President of the Commercial Division, which includes Commercial HVAC and Roofing. Steven is President of the Residential Division, which includes Residential HVAC and Dr. Energy Saver. In addition to a strong work ethic, both Steven and Joel are involved in community organizations that include the Rotary Club, the Community Foundation, the Boys and Girls Club, Cancer Services, and the Gaston Chamber. They share one vision: to develop lifetime customers by providing quality work and the ultimate service experience in everything they do. Our Mission At GSM Services, our mission is simple: To provide comfort and peace of mind to every customer, on every call, every day. Our vision is to develop lifetime customers by providing quality work and the ultimate service experience in everything we do. We always do what we say we are going to do when we say we are going to do it. We will provide the best possible working environment for our co-workers while planning for growth each year to maintain the company's long-term success. We understand the importance of family values, building relationships with our customers, and always providing the best services available. It's how we've been so successful for nearly a century, and we look forward to continuing to bring our values to our customers. GSM Core Values: 1. Work safely 100% of the time – Never compromise co-worker or customer safety. 2. Provide the highest quality work possible. 3. Exceed customer’s expectations in everything we do. 4. Continuously train our staff to improve, progress and tackle industry change so we can always provide the best service possible. 5. Live by the Sundown Rule: Do not let the Sun go down without the customer knowing the status of their service call/proposal/roof leak/job completion/etc. 6. Provide Comfort & Peace of Mind – Every Call – Every Customer – Every Day 7. Our purpose is to get and keep customers. 8. Do what we say we are going to do when we say we are going to do it. 9. Do no harm. 10. Work at our customer’s convenience, not ours’. 11. Provide an environment where our co-workers can succeed. 12. Hold each other accountable to the GSM standards & expectations. 13. Stand behind our work… 100% of the time. 14. Earn a reasonable profit to reinvest in the company, our co-workers, in training and technologies to ensure the long term success and viability of GSM. 15. Provide the best value to our customers; It is our obligation to ensure they are aware of that value by demonstrating it. 16. Continue to be leaders in our industries. As we progress, we will continue to evolve, adapt and change to ensure we remain the leaders. 17. Praise publicly and coach privately. 18. Maintain our success through our positive relationships with our customers, our suppliers and our fellow team members. 19. Have a positive attitude and inspire happiness.… it’s a personal choice! 20. Remember we are a customer service company. We take pride in giving our customers the very best…. every time We will provide the best possible working environment for our co-workers while planning for growth and success each year to maintain the company’s long term success.
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